Shipping Policy
1. Shipping Time
Ready-to-ship items: Will be dispatched within 10 business days.
Custom-made items: Production takes 15-50 days (specific timelines are stated on the product page). A tracking number will be provided after shipment.
2. Logistics & Shipping Fees
We use international carriers such as DHL and UPS, or a logistics provider specified by the customer.
Shipping fees are calculated based on the destination.
3. Delays & Lost Packages
Logistics delays: We will assist in contacting the courier to follow up and expedite delivery.
Lost packages: If a package is confirmed lost (excluding force majeure events such as natural disasters, wars, or unforeseen accidents), we will either reship the item free of charge or issue a full refund.
4. International Orders
Import duties and taxes are the buyer's responsibility. Please check your local import policies in advance.